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Frequently Asked Questions

Frequently Asked Questions

Below are some of the most frequently asked questions about Doctors Immediate Care in Naperville. If you do not find the answer you are looking for, please feel free to call the office during business hours 630-236-0900, or send us an email at info@doctorsimmediatecare.com

•What is an Immediate Care Center?
•What hours is the office open?
•Do I need to make an appointment to visit Immediate Care Center?
•Does Doctors Immediate Care see patients with urgent illnesses?
•What forms of payment do you accept?
•What do I need to bring with me?
•How much does an office visit cost?
•Do you accept insurance?
•When I should visit immediate care clinic?
•How they differ from Emergency care?
•When I have to pay for my visit?
•Are Physicians are available to contact after clinic hours or on weekends?
•Can I visit an urgent care center rather than my regular doctor?
•Do you refer patients to specialists?
•Is x-ray available?

Q. What is an Immediate Care Center?

This is one of the most difficult questions to answer. Some illnesses require immediate medical benefits of a hospital emergency room, however, in many cases an Immediate Care facility is a quicker and often more cost efficient alternative. The lists below offer some guidance to what sort of treatment each type facilitates.

A. An Immediate care center is used for non-life threatening situation, when patient who in need to see a doctor now. When experiencing an Urgent need a Patient should inform their Primary Care physician of such visit and consult him or her for follow up care. If the patient is in a life-threatening situation, should always call 911 or visit emergency care at the nearest hospital right away for care.

Q. What hours is the office open?

A. Our practice hours are:
Monday – Friday 8 a.m. to 6 p.m.
Saturday- 9 a.m. to 1 p.m.
Feel free to call our Clinic to check the hours.

Q. Do I need to make an appointment to visit Immediate Care Center?

A. No appointment is necessary and walk-ins are expected and welcome because these non-emergency conditions are unpredictable yet medical attention is necessary you never need an appointment to visit Immediate Care. Come to Immediate Care when you need prompt medical care.

Q. Does Doctors Immediate Care see patients with urgent illnesses?

A. Yes, we will see patients for almost anything: bladder-infections, flu, colds, high blood pressure checks, minor trauma, fractures, lacerations, ear wax removal, rashes, bites, muscular pains, etc.

Q. What forms of payment do you accept?

A. We accept all major credit cards:
– Visa
– MasterCard
– American Express
– Discover
– Check
– Cash – Always Welcome

Q. What do I need to bring with me?

A. Please bring a photo ID and your insurance card with you when you visit our center. Please be sure to let our staff know of ANY allergies, current medications and your medical history.

Q. How much does an office visit cost?

A. Our fees vary depending on the level of services provided. Generally our fees are approximately one-third of those charged by emergency departments for similar procedures. Patients are required to provide payment or proof of insurance prior to treatment.

Q. Do you accept insurance?

A. We accept most major insurance plans. Co-pays are determined by your insurance plan, but are usually much less than those for an emergency room visit. . Please check on the payments accepted from the main menu from this website for the more information

Q. When I should visit immediate care clinic?

A. When there is no life-threatening emergency, then visit immediate care center? If you have a true life threatening emergency, you must go to an emergency room. However, most patients do not need the expense and delay of the emergency room for urgent illnesses/injuries.

Q. How they differ from Emergency care?

A. Basically emergency care refers to those things which could be beyond the scope of any urgent care center, as they could prove to be life-threatening and thus require the full resources of a hospital.

Q. When I have to pay for my visit?

A. Payment for immediate care services is requested at the time of service, for the amount not covered by your insurance plan. Please check on the payments accepted from the main menu from this website for the more information.

Q. Are Physicians are available to contact after clinic hours or on weekends?

A. NO, Contact your primary care doctor first. If appropriate, or if in doubt, call 9-1-1 or go to the nearest emergency room, or seek care at another immediate care center.

Q. Can I visit an urgent care center rather than my regular doctor?

A. Yes, you can. We are here to assist in your care if you cannot schedule a convenient appointment with your regular doctor. You will find the urgent care can handle your problem promptly.

Q. Do you refer patients to specialists?

A. Yes. We handle immediately urgent problems such as sprains, fractures, lacerations, vomiting, diarrhea, dehydration, etc. and refer patients to the appropriate specialists.

Q. Is x-ray available?

A. Yes. We have x-ray (MACAI of Naperville) facilities located within 100ft. from the clinic.

Call us at 630-236-0900 If it’s a life-threatening condition call “911” or go to the nearest hospital-based emergency room.

Doctors Immediate Care - Naperville

1120 E Ogden Ave,
Naperville, Illinois 60563, United States.
Chicago 10 minutes drive

630-596-5151



Doctors Immediate Care - Lombard

18W511 Roosevelt Rd,
Lombard, IL-60148
Chicago 7 minutes drive

630-953-4500



Doctors Immediate Care - Morton Grove

6101 Dempster St,
Morton Grove, Illinois 60053,
Chicago 5 minutes drive

847-581-6100